Welcome To York Coffee Systems

Customer Service

You may order on line at any time or phone us during business hours on 01904 702 016.

Orders made on line should be paid for in advance unless you have already set up a trade account. We can also arrange for Claire to call you on a weekly basis (the day before your local delivery day) at an agreed time to suit you.

 

All prices on the website are updated regularly. Customers will be informed before dispatch of goods if prices are incorrect. VAT invoices will be provided for all purchases.

 

We take the security of your account and personal details very seriously. Our website and server are protected by 2048 bit SSL security. This encrypts your personal details while they are transmitted to us.  Our company and website are PCI compliant, which means we have the highest levels of security to keep your payment details secure. You can choose to save your card details to make ordering quicker and easier. If you do this, the card details are held securely by SagePay, our payment processor. SagePay have the highest level (Level 1) of PCI DSS certification. Your card details are never stored on our server.

All local deliveries are free. The areas covered locally are York, Leeds, Halifax, Huddersfield, Bridlington, Scarborough and Hull using our own vans and regular drivers.

APC is used for deliveries out of the local covered area.

Carriage may be charged for APC deliveries below a stated spend. Customers will be informed of any carriage charge before dispatch of goods.

 

Details of orders can be found on the system under order information by order number or your email address. If you have any difficulties please speak to Claire on 01904 702 016 or contact her via email  claire.smith@yorkcoffeesystems.com

 

  • Returns & Replacements

Please contact Claire to arrange any returns or report damaged goods on arrival on01904 702 016. Credits, refunds or replacements will be arranged where appropriate.

 

  • Complaints & Queries

Should also be addressed to Claire or via our general email address info@yorkcoffeesystems.com. We take all customer contact seriously and will do our best to support your business in whatever ways possible.